BBCOM

Client: Bell Benin Communication Scheme

Situation

Bell Benin Communication has been at the forefront of providing customer-centric and affordable services in the Benin market.

Challenge

In the course of providing better services to its subscribers, BBCOM was in need of a Value-Added-Service (VAS) product that would increase customer satisfaction, Increase airtime sale & ARPU and Higher penetration to its subscribers

Our Solution

We started by Analysing and collecting requirements and we came up with a project management plan to develop a product which gives subscribers an advance airtime credit that allows a subscriber with a proven track record of commitment to the network to borrow airtime from the network to make emergency/ important calls and payback the borrowed airtime with a minimal service charge on the subscriber’s next recharge.

Our highly experienced team was able to

  • Develop and implement a Disaster Recovery Plan.
  • Integrate a standard accounting software for Reconciliation purposes
  • Insert a backup probe to perform amount verification after every top-up.
  • Generation of Automated / Pre-configured Reports
  • Backup probe was developed with ticket raising capabilities in the event of system failure 
 

Results

Our team was able to design a cost-effective solution for BBCOM using industry leading platforms around the world. The product was a success and yielded some significant Increase in airtime sale in its first two months of launching. However, the service has been running on the network with over 99% up-time due to the consistent framework of best practice our team adopted.

Conclusion

In a nutshell, the project was completed successfully as scheduled with improved performance and data integrity.

Our Brands:

Industries

More Information

All rights reserved by Bincom. Copyrights @2023.

Facebook Twitter Youtube Instagram Linkedin